Outbound MMS FAQ

1. What is MMS?
2. How can I get MMS enabled on my account?
3. What are accepted content types and sizes for MMS?
4. What size should my video be?
5. Can I send MMS automatically with SendHub's API?
6. Can I send mass MMS messages?
7. How many characters can I send on an MMS message and will it get segmented?

1. What is MMS?

MMS stands for Multimedia Messaging Service. With MMS, you can send a message including a picture, video, or audio content. Most cell phones now support MMS.

With SendHub, you've always been able to attach and send images on our classic model, however, it was sent as a media URL and not an outbound MMS. When you upgrade to a plan with MMS, the recipient will receive the image without having to click a link.

2. How can I get outbound MMS enabled on my account?

Please contact a sales representative by calling 844-SENDHUB (844-736-3482) and pressing 1 for sales or email sales@sendhub.com to request a quote for a plan with outbound MMS.

3. What are accepted content types and sizes for MMS?

Unfortunately, there is not a standard for the size of an MMS message in the SMS market. Each wireless carrier imposes its own file size and type restrictions.

SendHub will send an MMS with a size limit up to 520 KB on our toll free SMS numbers. Do not send messages with file sizes over 520 KB if you are on a toll free number.

As of right now on SendHub, if you send a file size larger than 520 KB using your toll free number, your MMS will not be delivered. Please know we are working on a measure to help ensure you cannot send a file over 520 KB with MMS on our toll-free SMS number. 

Supported MIME types that will be formatted for delivery on the destination device are jpeg, gif, and png. The following MIME types will be accepted but will not be formatted for the end device compatibility are:

4. What size should my video be?
To ensure best delivery, SendHub recommends sending videos that are no larger than 1MB. While SendHub will allow you to send a video that is up to 5MB, your video will not be delivered to all recipients.

The people you are texting can be on different carrier networks. Each carrier network has different maximum file sizes for video. For example, when texting someone an mp4 who uses AT&T they will only be able to receive file sizes that are 1MB, Verizon will receive 1.5MB, Sprint 2MB, and T-Mobile 1MB. 
This does not take into account the different end mobile devices that you are sending text messages to.
Our best advice is to keep it simple and small!

For more information about outbound MMS, check our blog.

5. Can I send MMS automatically with SendHub's API?
Absolutely! SendHub’s API allows some of our more advanced users and their developers to setup and design their own automated workflows, use SendHub to send and receive SMS and now MMS messages, manage keywords, manage contacts, get data feeds, and integrate a seamless opt-in process. Our API can be integrated in any software solution that you and your team already use everyday - just click here for more information on MMS API

6. Can I send mass MMS messages?

Yes, you can! With SendHub you can send bulk MMS messages to hundreds of people at a time with a click of a button. Mass MMS does require a custom SendHub plan so you will need to work with SendHub sales to determine a plan that will fit your needs.

7. How many characters can I send over MMS and will it get segmented?
SMS messages are segmented per every 160 GSM characters and 70 unicode characters; however, MMS messages do not get segmented. That's right, they don't get segmented, but just because you can, doesn't mean you should. So keep it mind that receiving carriers and devices will restrict the amount of characters in an MMS message. When considering the length of your MMS Messages, SendHub recommends keeping under 475 characters to be extra safe. While this is our recommendation, we will let you be the judge of your own message and if you think it should be longer, then you can send up to 1600 characters from SendHub.