- Why is my microphone not working?
- Why is there an operator asking me to press 1 to accept the call?
- Can you call internationally?
- Will my cellphone bill be charged for calls I make using SendHub?
- Why is my cellphone voicemail answering my forwarded SendHub call?
- Why am I getting calls from these strange numbers?
1. Why is my microphone not working?When you try making a call in your SendHub account, you should be prompted to allow permission to your computer's microphone.
If you are prompted to allow permission to use your computer's microphone, please do the following:
When using Google Chrome: click ''Allow''
When using a different internet browser: select "Allow", "Remember" and click "Close" read more
If you are not prompted to allow permission to use your computer's microphone, please check the following:
That your computer has a built-in microphone or that you have a headset, and they are functioning with another program.
That you have pop ups turned off in your internet browser.
You can follow these detailed instructions in Chrome if your problem persists:
In Chrome > Preferences > Privacy > Content Settings > Media > Microphone (Select Built-in Microphone)
In Chrome > Preferences > Privacy > Content Settings > Media > Manage Exceptions > (Make sure you see "Allow")
In Chrome > Preferences > Privacy > Content Settings > Media > Manage Exceptions > Adobe Flash Player camera and microphone exceptions are different. Change -http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager06.html
If these solutions do not solve your problem, please try clearing your browser cache and refreshing the website. Also try making a call in another browser.
2. Why is there an operator asking me to press 1 to accept the call?If you have call forwarding enabled to multiple numbers in your settings, calls you receive to your SendHub number will include an operator asking if you want to accept the call. This is to confirm you have answered the call and want to accept it.
Note: This does not apply to all call flows or configurations. Some accounts may not have this enabled.
3. Can you call internationally?Unfortunately, we only work within the United States and Canada. We do not yet service Puerto Rico or other US commonwealths, and we're unable to send messages or make calls to any foreign countries at this point. We are hoping to expand internationally soon.
If you'd like to be notified when international texting and calling becomes available - please text INTL to (650) 830-5662.
4. Will my cellphone bill be charged for calls I make using SendHub?Using SendHub with Web Calls (calls directly from/to the website or app):
Your cellphone will not be charged for calls you make and receive on the website. Your contacts will be charged as normal for receiving calls.
Using SendHub with Cell Calls (calls are forwarded to your cell):
Making Calls — When you make a call via SendHub, we will call your cellphone first and once you pick up, you'll be connected. The call will use minutes on your cellphone plan and also on your SendHub allowance.
Receiving Calls - When you receive a call on SendHub, it is redirected to your cellphone. You'll see your SendHub number calling you and the call will use minutes on both your cellphone plan and your SendHub allowance.
5. Why is my cellphone voicemail answering my forwarded SendHub call?SendHub voicemail takes 30 seconds to answer the call. If the person cellphone's vm is set up to pick up the call before this then they need to adjust this time with their carrier
6. Why am I getting calls from these strange numbers?If you’re getting inbound calls from a strange number that doesn’t look like a real phone number, check to see if it’s one of the numbers below. Sometimes, the originating carrier for a call will pass through one of the following words. Our carrier converts this word to digits and uses those digits as the ‘From’ parameter.
RESTRICTED => 737 874-2833
BLOCKED => 256-2533
UNKNOWN => 865-6696
ANONYMOUS => 266696687
These statuses are more common when the caller is calling from a VoIP service.